Which is worse: no surveillance or incompetent surveillance?

Ok, so I know it is a provocative and incomplete question, but it’s one I am forced to ask this morning as a case in Australia, where a badly implemented video surveillance system in Sydney airport is being blamed for the failure of a court case over a brawl in which a man was killed.

According to reports, the police are quoted as saying that they were “hindered in their search for images of the alleged offenders by an outdated and fragmented surveillance system”. They claim that the four or five different uncoordinated systems in and around the airport, all with different recording locations and formats, make it difficult for them to gather evidence. When you look closer however, it does seem to be the that the only real problem relates to one of the systems which was very old and could not record from more than one of its camera simultaneously.

Although it notes that there are other ‘community concerns’ than just having complete surveillance (of course…), the newspaper seems to be accepting the objectivity of claims that this is a problem of a lack of centralisation. Fear of terrorism is as usual the motivation for this, although the unlikely occurrence of terrorist events and the fact that the incident in question is a biker brawl (i.e. a domestic gang issue) means that this link is tenuous. It also should lead one to question why such a violent disturbance was allowed to progress to the point where someone was killed in an airport. That has very little to do with poor CCTV and much more to do with a failure of more basic security and a lack of care for passengers on the ground more generally. Perhaps the real issue should whether we are becoming so reliant on technological systems of monitoring that we are forgetting the protective purpose of security and the rather more human ways in which this could be improved.

The police apparently also have eye-witnesses, so you have to wonder what the agenda is here. Is it simply a case of police frustration? Would it really help if the systems were all joined up and run centrally? Or is this just a problem with one system? Is this case being used deliberately to try to create a wave of public outrage upon which more intensive joined-up video surveillance can be implemented? I don’t know the answers, but someone in Australia should be asking rather more searching questions than just ‘why don’t the cameras work better?’

(Thanks to Roger Clarke – who does indeed ask difficult questions – for pointing out this story)

Counting Cameras (yet again)

Here is yet another episode in what has become a bit of a scrap between David Aaronovitch of The Times and everyone else who knows anything about surveillance (including the news reporters from his own paper). It is making me lose the will to live, but if anyone else is interested, here is Paul Lewis of The Guardian taking David out to count cameras in London.

How many cameras are there in Britain? (2)

Well, Aaronovitch’s piece came out. It’s not even as interesting as I had thought it would be, and my account yesterday says all that needs to be said in response, except to note that he even managed to get my surname wrong and that of the character in Clive’s book, which is more than ironic for an attack on inaccuracy! Journalists, eh? Gotta love ’em…

To be fair to The Times, it has been getting better recently on this issue, and they carried a very good interview with the Information Commissioner, Richard Thomas, last week, which was in marked contrast to their sniping at him a few years ago. It also shows a depth of understanding and the political maturity needed to recognise what is important in the debate on surveillance.

How many cameras are there in Britain?

The truth is that no-one knows exactly how many cameras there are in Britain or indeed in any country in the world

I’ve been having an interesting little private exchange with a David Aaronovitch of The Times newspaper, who seems to think he has uncovered a terrible conspiracy… and I think I am about to be accused (tomorrow) of being ‘cavalier’ with the truth and of misleading the public. Interestingly enough this is going to be in the same newspaper that was the only one that tried to rubbish the Information Commissioner back in 2006 when we published our Report on the Surveillance Society and indeed were actively lobbying against his reappointment. I suppose someone has to argue the establishment case…

What David has been e-mailing me about is the validity of figures concerning the number of CCTV cameras in Britain that journalists have been happily spreading about for the last ten years. These figures are the ‘4.2million CCTV cameras in Britain’, and the ‘person can be captured on 300 different cameras in a day.’ He seems to think that it is an urgent matter of national importance if these old figures aren’t ‘accurate’ or apply to the average person. Well, they were and are purely indicative – they aren’t ‘accurate’ and never were, and the latter one doesn’t apply to a typical Briton and neither Clive Norris, whose figures they are, nor myself, nor any other credible surveillance studies academic that I know, has ever claimed that they are and do.

The first figure derives from what Professor Norris openly described as a ‘guesstimate’ in his working paper with Mike McCahill on CCTV in London that was done for the EU’s UrbanEye project. Based on a casual count of cameras in one small neighbourhood in London in around 2000 (not the City of London where cameras were much more concentrated even then) it aimed to get a very loose handle on the scale of the spread of CCTV in Britain. The police at the time claimed that the real figure was in hundreds of thousands, but they were only talking about public cameras, and they had just as little idea of the extent of CCTV.

The other figure that of 300 cameras a day came from a little fictional vignette that Professor Norris and Dr Gary Armstrong wrote for their book, The Maximum Surveillance Society, which came out back in 1999. It was simply designed to illustrate how many cameras a person could possibly be caught be in any one day. I was thinking it would actually be very hard for this to be that likely even now, except perhaps in the very core of global cities like London, but then there are over 300 cameras on the university campus where I am currently, and I haven’t even started on all the private cameras, the public cameras in the city, the traffic cameras, the cameras in the buses, banks, shops, cafes, restaurants, bars, in the hotel etc. etc. I would estimate that I am caught by around 100 cameras when I am out and about here and this isn’t even a city that considers itself to be particularly ‘under surveillance.’

The truth is that no-one knows exactly how many cameras there are in Britain or indeed in any country in the world. We deliberately used words like ‘may’ or ‘can be’ in reference to these figures in our Report on the Surveillance Society because they are so rough, so inaccurate – and we were quite clear that this was not in any case a report about CCTV; if anything we tried to downplay CCTV and get to other technologies and techniques, such as dataveillance and RFID, and more importantly the way connections and links are being made, and boundaries blurred. ‘Millions’ may be about as accurate as we can guess for the UK. But does it matter if there are 1 million, 4.2 million or 10 million? Not hugely. It matters as one crude indicator of a surveillance society, but even then, the number of cameras is a very crude measure and more cameras does not necessarily mean more comprehensive coverage or better pictures, or more ‘control’. For example, would it be worse or better if I was only seen by one camera in a day, but that camera was there all the time and I was constantly being assessed on my performance (as for example is the case with many workers in call centres)? The Guardian today seems to understand this – in its report on the high-tech control room in Westminster, it clearly states that ‘no-one knows’ how many cameras there are (before quoting some even more made-up figure than ours!).

I know the media likes its easy numbers, but an old saying about not being able to see the wood for the trees comes to mind… As a researcher, I am more interested in characteristics of the wood than the specific number of trees. Now if there were no trees at all or very few, that would matter. And in my current comparative project it has some importance as one of the many indicators of what constitutes a surveillance society that I am looking into. So in a couple of year’s time I may have more of an idea of from any cameras there really are in Britain. One of the things I am trying to do during my current project is develop better ways of assessing ‘how much surveillance’ there is, and what it means. Because that is the important issue – meaning. Does it matter if there were 1/6 or 1/7 or 1/8 of the population of the former East Germany who were recruited as informers? You’ll find all those as educated guesses in the literature. What matters was that there was a culture of informing that pervaded every action. It was a society that became increasingly based on deception and distrust.

The key questions with CCTV are:

  1. first of all, why are there any cameras, and particular any cameras in public space, at all? Surely there was a line crossed when the first use of CCTV occurred. What was the reasoning?
  2. why did CCTV spread so quickly to so many places, and was so little contested?
  3. why is CCTV now considered so ‘normal’ in Britain?
  4. connected to this, why do the myths of CCTV’s effectiveness continue to be spread when all of the evidence shows a small and very limited impact on crime?
  5. what kind of a society does pervasive CCTV create? what are the social effects? what kind of social and cultural responses are there?

etc.

Unfortunately the media doesn’t seem to like depth or uncertainty. Maybe that was our real mistake – to overestimate the intelligence of the media. I have asked them for a right of reply – I am more than happy to debate the issue in public. Let’s see if that happens…

Facebook surveillance

Another great piece in the Ottawa Citizen´s Surveillance series, which is turning out to be probably the best newspaper coverage of the broad sweep of surveillance that I have yet seen.

This time they are talking to Dan Trottier and Val Steeves about the way that social networking technologies, and in particular Facebook, track individuals and groups.

The complete series The Surveillance Society: A Special Citizen Series, runs as follows:

31/01: The rise of the surveillance society

01/01: How surveillance categorizes us

02/02: Social networks and surveillance

03/02: Spying on each other

04/02: The promise and threat of behavioural targeting

05/02: Watching the watchers

Congratulations to reporter, Don Butler, in particular on some excellent work.